Terms of Use

WE DO NOT MAKE EMERGENCY DELIVERIES.

Please carefully read the following terms and conditions before using the website. Use of this site constitutes your agreement with all of our terms and conditions. If you do not agree with any of the terms or conditions, do not use this website to order heating oil, since by placing such an order you will be entering into an agreement with Bottom Line Oil on these terms and conditions. These terms and conditions establish limitations on the liability of Bottom Line Oil and affect your legal rights. By clicking the “Complete Order” button, you accept and agree to these terms and conditions.

Responsibility for Heating Oil and Oil Storage problems.

  1. All heating equipment, oil storage tanks, piping and oil lines are owned by you or the property owner. Responsibility for said equipment and its maintenance is the sole responsibility of its owner. We accept no responsibility for any actions that are required to be taken because of leaks, overfills or spills caused by the malfunction of your equipment, these are the sole responsibility of the equipment owner. You acknowledge that you possess a permit for the oil storage tank to which we are to deliver oil.
  2. If you have more than one oil storage tank on your property, it is your responsibility to notify us in writing of the multiple tanks. You can use the advice section located at the bottom of the first page of the Order Form to give us this information. You must also clearly label the tank you are designating for delivery on the site. We are not responsible for deliveries to an incorrect tank if the previous stated steps were not taken by you.
  3. We require that all oil storage tanks have overfill protection (working vent alarm). This equipment and its installation is the responsibility of the equipment owner.
  4. We accept no responsibility or liability for anything that may result from heating failure, no matter the cause.
  5. You must have a clear path to your oil fill to receive our delivery; this includes snow removal.
  6. Bioheat requires outside / above ground tanks have a HOT treatment with every delivery. One treatment for every 275/300-gallon tank. Outside/above ground tanks include all / any tank located in a garage/ shed/ hallway etc. that is not continually heated in the winter. When a customer refuses the HOT treatment to their order, they assume full responsibility for any damage that may result to their system.

Order Scheduling and Delivery

  1. We do not provide emergency or same day deliveries.
  2. Bottom Line Oil delivers Monday thru Friday. We do not deliver on Saturday, Sunday or holidays. Please check the delivery schedule and select your delivery area (Springfield or Berkshire) to locate your town, zip code, and determine the day(s) we deliver to your area. Generally, if your order is placed by 2PM, we will deliver your oil the next day we are in your town, unless the next delivery day is the first business day after you placed your order. In that case, your oil will be delivered on the second delivery day in your area occurring after the day you place your order.
  3. Carefully review your order before submitting it to us and make sure all the information is correct, especially the delivery address and fill location (must mark your fill if a multifamily). We are not responsible for or able to remove or return heating oil delivered to an incorrect address provided by you.
  4. Should you need to cancel your order you must call 855-BOT-LINE or 855-268-5463 no later than 24 hours before your scheduled delivery and speak with a representative. Any cancelled, withdrawn, or multiple order may be assessed a processing fee of 4% that will be charged to your credit card.
  5. Should you not cancel your order at least 24 hours before the scheduled delivery day, and our driver arrives and is unable, for any reason, to deliver your oil, you will be charged $59.99.
  6. Your invoice is your confirmation for your order. We suggest you print a copy of your order information for your records.
  7. We reserve the right to cancel or postpone any delivery without any liability whatsoever, due to conditions beyond our control. Those conditions include, but are not limited to: acts of God, fuel shortage, labor shortage, terrorism, accidents, weather conditions, transportation delays, or any acts by our suppliers or any government that adversely affect our ability to make a timely delivery.
  8. If we determine, in our sole discretion, that we cannot make the delivery for safety reasons relating to equipment, site conditions, or otherwise, we reserve the right to cancel or postpone any delivery without any liability whatsoever.
  9. Should the amount of oil you ordered and paid for be more than your tank can take at the time of delivery; we will refund your credit card the amount overpaid.
  10. Should the difference in gallons cause your order to be a “short” order you will be charged a short fee of $59.99. Any remaining overpayment will be refunded to your credit card.
  11. Orders placed after 2PM will be received in our office the following day, and not eligible for possible next day delivery. While we make every effort to make next day deliveries where possible, we reserve the right to deliver in 1-3 business days from the receipt of an order. Orders placed after 2PM Friday and any time Saturday and Sunday will be received in our office the following Monday. We cannot deliver the same day we receive your order, as all orders are scheduled for the day before they are delivered. MONDAY DELIVERIES ARE NOT POSSIBLE ON ORDERS PLACED OVER THE WEEKEND. Office hours are 8AM to 3PM Monday, Tuesday, Wednesday, Thursday and Friday (excluding holidays).
  12. If your system needs, and you ordered a “prime” (start), you must be home to let the driver in at the time of the delivery, so they can start your system.
  13. We do not deliver to underground tanks.
  14. We deliver to residential properties only.
  15. We do not deliver to mobile homes.
  16. We do not deliver to Commercial Properties.
  17. Customers are responsible for keeping their receipts and delivery tickets for their records.

Limitation of Liability

You hereby assume liability for, and release us from any liability and agree to indemnify and hold us and our representatives, agents and contractors harmless from and against any and all liabilities, claims, damages, costs and expenses of any kind or nature, including arising from or in connection with the delivery, storage or use of the heating oil delivered in connection with your order.

Bottom Line Oil and its representatives, agents, and contractors shall have no liability for indirect, special, incidental or consequential damages, whether such alleged damages are based on tort, contract, warranty, indemnity, strict liability or otherwise, even if we have been advised of the possibility of such damages. In the event of an inconsistency between this limitation of liability and any other provision or documents, this provision shall prevail.

Waiver of Subrogation

We each agree to waive any and all rights of subrogation and / or recovery, against each other and each other’s insurance company, to claim any loss or damage resulting from delivery of oil or under the terms of this agreement to the extent such loss or damage is covered by each of our own insurance.

Miscellaneous Provisions

Contact information:
855-BOT-LINE or 855-268-5463

Address:
Bottom Line Oil
PO Box 708
Easthampton, MA 01027
413-585-5716

or you may email us at: sales@bottomlineoil.com and a representative will contact you.

We do not deliver or receive order on the following holidays:

  • January: New Years Day
  • April: Patriots Day
  • May: Memorial Day
  • July: July 4th
  • September: Labor Day
  • October: Columbus Day
  • November: Veterans Day & Thanksgiving Day
  • December: Christmas Day